Welcome to Smart Bag Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium tech accessories and global delivery service. Can’t find what you’re looking for? Email our Oakland-based support team at [email protected].

Product Questions

What types of products does Smart Bag Shop specialize in?
We specialize in premium protective gear for your tech lifestyle, including laptop sleeves, professional briefcases, sling bags, backpacks, and protective cases for Apple and Samsung devices. Our products combine smart protection with stylish design.
How do I choose the right laptop sleeve or bag for my device?
All our product listings include detailed sizing information. Measure your laptop and compare with our specifications. For specialized protection like our Defender-A23 Jelly Sleeve or Tomtoc X U Custom Sling Bag Pro, check the compatibility notes in the product description.
Are your bags suitable for both business and casual use?
Absolutely! Our collection ranges from professional briefcases to versatile sling bags and backpacks designed to transition seamlessly from office to travel. The Neopack series offers particularly flexible styling options.

Shipping & Delivery

What are my shipping options and how long will delivery take?
We offer two shipping methods:
– Express Shipping ($12.95): 10-15 day delivery via DHL/FedEx after 1-2 day processing
– Free Standard Shipping: 15-25 day delivery via EMS for orders over $50
All orders undergo quality checks before dispatch from our Oakland facility.
Do you ship to my country?
We ship globally to 30+ countries, excluding some remote areas in Asia and other regions. During checkout, simply enter your address to confirm availability. Our system automatically calculates shipping costs and times based on your location.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this with our carrier partners’ websites (DHL, FedEx, or EMS) for real-time updates on your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date for unused items in original packaging. Email [email protected] to initiate the process. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my product arrives damaged?
We hand-check every item before shipment, but if damage occurs in transit, email us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund immediately.

Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. For added security, consider checking out via PayPal.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Support

How can I contact customer service?
Our Oakland-based team is available via email at [email protected]. We typically respond within 24 business hours. For urgent matters, include “URGENT” in your subject line.
Where is Smart Bag Shop located?
Our headquarters and fulfillment center are at 5264 Shafter Avenue, Oakland, US 94618. This central location helps us provide efficient global distribution.

Still have questions? Our team is happy to help you find the perfect tech accessory for your mobile lifestyle. Email us anytime at [email protected].