At Smart Bag Shop, we’re committed to providing premium tech accessories with seamless shipping and a hassle-free return experience. Our policies are designed with our global customers in mind, offering flexibility and transparency for your peace of mind.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days before shipping.
Shipping Options:
- Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days delivery after dispatch)
- Free Shipping – via EMS for orders over $50 (15-25 business days delivery after dispatch)
Tracking information will be emailed to you once your order ships. Please note that delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Item must be unused and in original condition
- Original packaging with all tags attached
- Proof of purchase required
Important Note: Due to hygiene reasons, we cannot accept returns on laptop sleeves and mobile cases that have been removed from their original packaging unless they are defective.
How to Return or Exchange:
- Contact us within 15 days at [email protected] with your order number and reason for return
- Wait for approval – Our team will review your request and send return instructions within 2 business days
- Package your item securely in its original packaging with all accessories
- Ship your return to: Smart Bag Shop Returns, 5264 Shafter Avenue, Oakland, US 94618
- Track your return – We recommend using a trackable shipping service
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of sending your replacement item.
Refund Process:
- Refunds processed within 5-7 business days after we receive and inspect your return
- Refund issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping fees are non-refundable (except in cases of our error)
Note: Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Exchange Process:
- Follow the same return process above
- Clearly indicate which product you’d like to exchange for
- We’ll ship your replacement once we receive your return
- Exchange processing time is typically 7-10 business days after we receive your return
Damaged or Defective Items:
If you receive a damaged or defective item:
- Contact us immediately at [email protected]
- Include photos of the damage or defect
- We’ll arrange for a replacement or refund at no additional cost
Return Request Template:
Subject: Return Request – Order #[Your Order Number]
Dear Smart Bag Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Product name: [Product Name]
Reason for return: [Reason – e.g., wrong size, defective, changed mind]
I would prefer: [Refund / Exchange for (specify product if exchanging)]
Please let me know the next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Smart Bag Shop – your satisfaction is our priority!